Help centre

FAQ

Everything you need to know about silvervine, orders, delivery, bundles and returns.

Your questions, answered

Can't find it here? Email hello.myoramotion@gmail.com.

Silvervine & safety

What is silvervine?

Silvervine (Actinidia polygama) is a climbing plant from eastern Asia. Its wood contains natural compounds that many cats find irresistible.

Will my cat like it?

Most do — in a 2017 study, 79% of cats responded to silvervine, compared with 68% for catnip. Around 1 in 5 cats don't respond, which is why you're covered by our 90-day money-back guarantee.

How do I use it safely?

Offer one stick or toy at a time, always supervise play and replace sticks once they're frayed or splintered. If your cat has a health condition, check with your vet first.

Does it clean teeth?

Chewing supports everyday tooth cleaning, but silvervine sticks aren't a treatment and don't replace brushing or vet check-ups.

Orders & delivery

How long does delivery take?

Order today, get it in 6–9 days.

That's our estimated UK delivery time, and every order is tracked — you'll receive your tracking details by email as soon as it ships.

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email with your tracking details. Enter your tracking number on our Track Your Order page, or sign in to your account to see all your orders.

Do I have to pay customs fees?

If customs fees apply in your country, they are the responsibility of the customer.

Bundles & discounts

How does bundle & save work?

Add any 2 packs to your cart and 10% comes off automatically. Add 3 or more and it's 15%. Mix packs freely.

Do I need a discount code?

No — bundle savings are applied automatically in your cart and at checkout.

Returns & guarantee

What is your money-back guarantee?

If you're not happy with your order, contact us at hello.myoramotion@gmail.com within 90 days of delivery and we'll arrange a full refund of the product price. The item needs to be returned in good condition with all parts included, with proof of purchase. Return shipping costs are the responsibility of the buyer.

Can I cancel my order?

Under UK law you also have the right to cancel your order within 14 days of delivery. See our return policy for full details.

Payments

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club and JCB.

Is it safe to shop here?

Yes. Our checkout uses secure SSL encryption to protect your information, and your invoice is emailed to you automatically after purchase.

Secure paymentEncrypted checkout, major cards
Tracked shippingEstimated UK delivery in 6–9 days
Real supportEmail us any time
90-day guaranteeMoney back if it's not for you
American Express Apple Pay Diners ClubDiscoverGoogle Pay JCBMastercard Visa
Ready when you are

Go on — make their day.

2 packs save 10% · 3+ packs save 15% — applied automatically.